Cybersecurity Maturity Scoring Model
Cybersecurity Maturity Scoring Model
Focus: Cybersecurity
This model gives a holistic cybersecurity posture view across people, systems, and customer-facing trust.
Digital Culture & Skills (Awareness, behavior, training)
| Level | Description |
|---|---|
| 1 – Initial | No formal cybersecurity awareness program; employees largely unaware of risks. |
| 2 – Basic | Occasional awareness campaigns or ad-hoc training; limited participation. |
| 3 – Defined | Regular training programs (e.g., annual phishing simulations); policies communicated. |
| 4 – Managed | Continuous awareness initiatives; metrics tracked (e.g., phishing click rates). |
| 5 – Optimized | Cybersecurity culture embedded; employees act as “human firewalls” with proactive reporting and peer reinforcement. |
Digital Infrastructure & Processes (Technical defenses, resilience, recovery)
| Level | Description |
|---|---|
| 1 – Initial | Minimal security controls; no formal disaster recovery or incident response plan. |
| 2 – Basic | Basic firewalls/antivirus; some backup processes but untested. |
| 3 – Defined | Documented cybersecurity policies; disaster recovery plan exists and tested occasionally. |
| 4 – Managed | Advanced controls (IDS/IPS, SIEM, MFA); regular penetration testing; DR/BCP tested annually. |
| 5 – Optimized | Fully integrated security architecture; automated monitoring and response; disaster recovery drills conducted frequently with near-zero downtime. |
Digital Presence & Support (Customer-facing trust, transparency, secure interactions)
| Level | Description |
|---|---|
| 1 – Initial | Weak or absent security signals on websites/apps; no clear privacy policy. |
| 2 – Basic | Basic SSL certificates; minimal customer communication on security. |
| 3 – Defined | Secure websites/apps (HTTPS, OWASP compliance); privacy policies published. |
| 4 – Managed | Proactive monitoring of digital channels; transparent breach communication; customer support trained in security. |
| 5 – Optimized | Security is a brand differentiator; visible trust signals (certifications, trust badges); customer support seamlessly integrates security guidance. |
How to Use the Model
Step 1: Score each dimension from 1–5 based on current practices.
Step 2: Identify gaps (e.g., Culture = 2, Infrastructure = 4, Presence = 3).
Step 3: Prioritize improvements where scores are lowest or risks are highest.
Step 4: Reassess periodically (e.g., annually) to track progress.